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Office Manager - Swan Hill (Vro3)

VicRoads - Swan Hill West, VIC

Government, Defence & Emergency
Source: uWorkin


At VicRoads, we make peoples’ lives better, through journeys that are safe, reliable, efficient and sustainable, judging our performance by our customers’ experience. We work by caring about people, communities and making their lives better, sharing with each other to have greater impact through our collective effort, and daring to seize opportunities and take on tough challenges. These themes shape the way we plan, consult and deliver with Victorians every day.

Office Manager – Swan Hill

  • Annual Salary Range: VRO3 $71,336 - $86,791 + super
  • Tenure: Ongoing
  • Employment Type: Full Time (flexibility may be available)
  • Usual Work Location: Swan Hill

About the role:

Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers.

Reporting to the Area Manager, North West Rural we are seeking an Office Manager to assume day-to-day operational leadership of our Swan Hill (CSC). Our compact but busy Swan Hill CSC provides key Registration and Licensing (including testing) services to the local community. The key focus of this role is on people management, managing the customer experience, staff leadership and support whilst also providing specialist advice to customers and frontline staff.

  • Exercise independent judgement to effectively plan and organise workload to achieve agreed outcomes
  • Identifies development needs for self and the team and make appropriate recommendations for development that meets the individual and business needs.
  • Use negotiation and influencing skills to encourage innovation and better work practices for improved business performance.
  • Provides supervision and training to staff on performance goals and criteria and how they can be achieved.
  • Uses conceptual and analytical skills to develop solutions, but seeks advice when needs to, to ensure actions are appropriate to situation
  • Exercise professional judgement to identify possible breaches of legal requirements, policies and procedures and the Public Sector Code of Conduct and take appropriate action.

About the Ideal Candidate

  • Demonstrates strong people leadership skills and be passionate about leading, coaching and mentoring staff;
  • Accountable and customer focused;
  • Supports innovation and continuous improvement combined with prior change management experience;
  • Possess an unwavering commitment to promote a healthy, compliant and safe workplace
  • Has an approachable and supportive manner treating staff with respect and understanding

*Please find attached Position Description for more information

As part of our Care, Share and Dare culture, VicRoads is committed to continually investing in our workforce and fostering an environment whereby all of our employees feel valued, engaged and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for further career advancement development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

 Please note VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as part of the selection process. VicRoads may also ask for your consent to check records maintained by Victoria Police and VicRoads and/or conduct a medical assessment as part of the selection process. All information provided to VicRoads will be treated in the strictest of confidence.

How to Apply

Applications should include a resume and cover letter if you require.

For a confidential discussion regarding this opportunity, please call Shelley Raleigh, on 0455 630 794.

Applications close 11:59pm Tuesday 15 June 2021

Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.

Swan Hill West, VIC

Government, Defence & Emergency


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